Gregory Facet 55L Women's Ultralight Backpacking Pack, Medium, Sunset Grey

The customer experience with the Gregory Facet 55 backpack reflects a mix of admiration for its design and disappointment with comfort and customer service. While some users appreciate its aesthetic and compartmentalization, they report significant discomfort during use, particularly in the shoulder and back areas. For one user, despite the pack's size fitting within their torso measurement, it caused hot spots when loaded, leading to a decision to return it in favor of a different model that offered better comfort. Another customer shared their love for Gregory packs but experienced similar discomfort with this lighter model, ultimately ending up frustrated with the return process after being unable to test it adequately prior to the cut-off date. Moreover, issues have emerged related to the condition of the backpacks upon arrival, with one customer receiving a used or dirty product, which starkly contrasts the otherwise positive feedback regarding the seller's efficiency. These problems were further compounded by inadequate customer service responses from the manufacturers and the retail platform, culminating in a generally unsatisfactory experience for some. Overall, while the Gregory Facet 55 could appeal to certain hikers seeking a lighter, smaller pack, customers should approach with caution due to potential comfort issues and mixed reviews on customer support. **